Contact Us

For any query or question kindly connect with us. We would love to help you! Support morazecustomercare@gmail.com morazecosmetics@gmail.com Legal Business Information: Legal Name: FROGG INTERNATIONAL Trade Name: FROGG INTERNATIONAL Registered Address: Wz-411 Shakurpur village, New Delhi-110034

Chat with us via WhatsApp Mon - Sat | 10:00am - 06:00pm

Get in touch : +91 8929894623 Mon - Fri | 10:00am - 06:00pm

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Expect a revert in 24 hours on business days

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Track Order

1. How to track the status for my order? +

Once your order has been dispatched, you will receive an SMS and email notification with your tracking link and AWB number. You can click on the tracking link in the message to check real-time courier updates.

2. What is the standard time of delivery? +

Standard delivery typically takes 3 to 5 business days for metro cities and 5 to 7 business days for other regions across India.

Modify Order

1. How can I modify my Order (Phone Number/Address/Product)? +

You can request modifications within 2 hours of placing your order. Please reach out immediately via our WhatsApp support (+91 8929894623) or email (morazecustomercare@gmail.com) with your Order ID.

2. Can I modify/change my payment method? +

The payment method cannot be altered once an order is placed. You can cancel your current order within 2 hours and place a new order choosing your preferred payment mode.

Delivery Related Concern

1. My Order is returned without delivery attempt +

In rare instances where a courier partner marks an order returned (RTO) without contacting you, please inform our team via WhatsApp or email with your Order ID. We will immediately arrange a priority re-dispatch.

2. My order is delayed. +

Occasionally, transit disruptions or severe weather may cause minor delays. If your order has exceeded the estimated delivery window, please contact our support team and we will escalate with the courier partner.

Cancel Order

1. How do I cancel the order? +

You can cancel your order within 2 hours of placement by messaging our WhatsApp support or emailing us with your Order ID. Once the order enters dispatch processing, cancellation is locked.

2. I am not able to cancel my order +

If your package has already shipped, it cannot be cancelled online. You may decline delivery when the courier arrives or initiate a return/replacement request as per our Refund Policy.

Payment & Refunds

1. When will I receive my refund? +

For prepaid orders cancelled before dispatch, refunds are initiated within 48 hours and credit back to your original source within 5 to 7 business days. For COD returns, refunds can be processed to your bank account or Moraze Wallet.

2. Amount was deducted but order was not confirmed +

If payment was debited during checkout but the order did not confirm, the bank will automatically reverse the transaction back to your account within 3 to 5 banking days. You may also send us the transaction screenshot to verify.

Product & Quality

1. Are Moraze products cruelty-free and vegan? +

Yes, absolutely! At Moraze Cosmetics, all our formulations are 100% cruelty-free, dermatologically tested, and crafted with nourishing, skin-safe ingredients.

2. What if I receive a damaged or wrong product? +

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with an unboxing video/photos via WhatsApp or email. We will arrange an immediate free replacement.